Dženita Mrakić
@denitamraki
Call centre agent and journalist focused on clear communication, customer care, and accurate information.
Bosnia and HerzegovinaWhat I'm looking for
I’m a media and customer-support professional with experience across journalism, sales, marketing coordination, and call-centre operations in Bosnia and Herzegovina. I care about accuracy, clarity, and delivering information people can trust—whether it’s a news article or a patient appointment update.
In journalism roles, I wrote original articles, monitored regional and global news, and produced engaging online content under tight deadlines. I also maintained communication with press offices to secure timely, reliable information and strengthened my ability to think critically and convey complex topics concisely.
Over multiple telephone and sales positions, I promoted and sold services, resolved customer inquiries and technical issues, and reported recurring problems so improvements could be made. I also coordinated with media partners and managed marketing plans, promotional materials, and social media content, using research to optimize strategies.
Since 9/6/2025, I’ve been working as a Call centre agent at Medicana Sarajevo, handling daily patient communication through phone and electronic channels. I schedule, confirm, and track appointments, maintain records, coordinate across departments, and stay organized and responsible to ensure maximum patient satisfaction.
Experience
Work history, roles, and key accomplishments
Call centre agent
Medicana Sarajevo
Jun 2025 - Present (1 year 2 months)
Communicates with patients to provide accurate information, schedules and tracks appointments, maintains patient records, and coordinates across departments to ensure smooth information flow.
Telephone operator
Telemach
Nov 2021 - Present (4 years 9 months)
Worked in the telephone sales department, promoting and selling telecommunications services to new clients and supporting existing customers with inquiries and technical issues.
Marketing advisor
Robot General Trading
Nov 2024 - Mar 2025 (4 months)
Coordinated with media partners and planned annual and monthly marketing activities, including creating promotional materials and managing social media content.
Sales assistant
Hox Group D.o.o.
Aug 2024 - Nov 2024 (3 months)
Assisted customers in selecting watches and jewelry, performed basic repairs, and handled supplier communication, inventory, cash transactions, and daily reports.
Journalist
Radio Sarajevo
Jan 2023 - Jun 2023 (5 months)
Wrote original articles and covered current events for the online portal by monitoring news, selecting topics, and producing research-based content under tight deadlines.
Telephone operator
Advista D.o.o. Sarajevo
Mar 2021 - Sep 2021 (6 months)
Sold marketing services to small and large businesses and handled issues that arose during the process.
News writer
Root Media (Sarajevska Sehara)
Oct 2020 - Mar 2021 (5 months)
Wrote articles about the political and financial situation in Bosnia and Herzegovina and informed citizens about daily events.
Sports journalist
Sportsport Sarajevo
Oct 2018 - Jan 2019 (3 months)
Wrote sports articles on health topics and conducted interviews with athletes to share inspirational stories and quotes to motivate readers to work out.
Education
Degrees, certifications, and relevant coursework
Faculty of Political Science, University of Sarajevo
Bachelor of Journalism, Journalism
2017 - 2021
Completed a Bachelor’s degree in journalism at the Faculty of Political Science, University of Sarajevo, from 2017 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
Bosnia and HerzegovinaAuthorized to work in
Website
fpn.unsa.ba/bJob categories
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