Dina BoikovaDB
Open to opportunities

Dina Boikova

@dinaboikova

Dynamic professional with diverse experience in customer service and management.

Italy

What I'm looking for

I seek a role that values customer engagement and offers growth opportunities.

I am a dedicated and versatile professional with extensive experience in customer service and management across various sectors, including tourism, healthcare, and retail. My journey began in Latvia and has taken me through diverse roles, from cabin crew to administrative representative, where I honed my skills in client relations and operational oversight.

Throughout my career, I have consistently demonstrated my ability to lead teams and ensure exceptional service delivery. My role as a tour guide on catamarans and boats allowed me to engage with clients while showcasing the beauty of the Terrasini coast. Additionally, my experience as a patient coordinator in a plastic surgery clinic in Dubai equipped me with strong organizational skills and the ability to manage sensitive client interactions effectively.

With a Bachelor's Degree in Social Sciences and various certifications in risk prevention and emergency management, I am committed to continuous learning and professional development. I thrive in multicultural environments and am eager to contribute my skills to a dynamic team that values customer satisfaction and operational excellence.

Experience

Work history, roles, and key accomplishments

MS

Tour Guide

MediMar S.r.l.

Mar 2024 - May 2024 (2 months)

Led safe and engaging tours along the Terrasini coast, ensuring a positive experience for guests by addressing their questions and concerns. Managed beverage sales and client service.

Education

Degrees, certifications, and relevant coursework

SS

Squicciarini Rescue S.r.l.

Certificate, Safety and Emergency Management

2021 - 2021

Completed certifications in biological risk prevention, first aid for workers, and fire fighting and emergency management, enhancing safety and emergency response skills.

University of Latvia logoUL

University of Latvia

Bachelor's Degree of Social Sciences, Sociology

2008 - 2014

Completed a Bachelor's Degree in Social Sciences with a focus on Sociology, gaining a comprehensive understanding of social structures, relationships, and issues.

University of Belgrade logoUB

University of Belgrade

Exchange Programme, Social Sciences

2010 - 2011

Participated in the Erasmus Mundus Exchange Mobility Programme, enhancing cross-cultural communication and academic collaboration.

RN

Riga State Gymnasium No.1

High School Diploma, General Education

2005 - 2008

Achieved a High School Diploma, providing a solid foundation in various academic subjects and preparing for higher education.

Tech stack

Software and tools used professionally

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