Dina Boikova
@dinaboikova
Dynamic professional with diverse experience in customer service and management.
What I'm looking for
I am a dedicated and versatile professional with extensive experience in customer service and management across various sectors, including tourism, healthcare, and retail. My journey began in Latvia and has taken me through diverse roles, from cabin crew to administrative representative, where I honed my skills in client relations and operational oversight.
Throughout my career, I have consistently demonstrated my ability to lead teams and ensure exceptional service delivery. My role as a tour guide on catamarans and boats allowed me to engage with clients while showcasing the beauty of the Terrasini coast. Additionally, my experience as a patient coordinator in a plastic surgery clinic in Dubai equipped me with strong organizational skills and the ability to manage sensitive client interactions effectively.
With a Bachelor's Degree in Social Sciences and various certifications in risk prevention and emergency management, I am committed to continuous learning and professional development. I thrive in multicultural environments and am eager to contribute my skills to a dynamic team that values customer satisfaction and operational excellence.
Experience
Work history, roles, and key accomplishments
Administrative Representative
Bang Nutrition SNC
Apr 2021 - Present (4 years 1 month)
Oversaw daily operations of a shop and fitness studio, managed official documentation and finances, and represented the company at various sports events.
Tour Guide
MediMar S.r.l.
Mar 2024 - May 2024 (2 months)
Led safe and engaging tours along the Terrasini coast, ensuring a positive experience for guests by addressing their questions and concerns. Managed beverage sales and client service.
Patient Coordinator
Cocoona Plastic Surgery Clinic
Jul 2015 - Sep 2015 (2 months)
Managed client reception, scheduled appointments, and maintained client records using the clinic's computer system, providing information about services offered.
Cabin Crew
AirBaltic Corporation
Feb 2013 - Jan 2014 (11 months)
Ensured safety and service standards during flights, provided in-flight service, and managed passenger comfort and security checks.
Front Desk Receptionist
Guest House 'Berzkalni'
Apr 2012 - Jan 2013 (9 months)
Handled all receptionist duties including guest check-in/check-out and coordinated hotel services to enhance guest experience.
Study Plan Coordinator
Study Center For Unemployed 'PITEC'
Apr 2011 - Feb 2012 (10 months)
Organized schedules for students and teachers, ensuring efficient education for unemployed adults, while working closely with diverse social backgrounds.
Education
Degrees, certifications, and relevant coursework
Squicciarini Rescue S.r.l.
Certificate, Safety and Emergency Management
2021 - 2021
Completed certifications in biological risk prevention, first aid for workers, and fire fighting and emergency management, enhancing safety and emergency response skills.
University of Latvia
Bachelor's Degree of Social Sciences, Sociology
2008 - 2014
Completed a Bachelor's Degree in Social Sciences with a focus on Sociology, gaining a comprehensive understanding of social structures, relationships, and issues.
University of Belgrade
Exchange Programme, Social Sciences
2010 - 2011
Participated in the Erasmus Mundus Exchange Mobility Programme, enhancing cross-cultural communication and academic collaboration.
Riga State Gymnasium No.1
High School Diploma, General Education
2005 - 2008
Achieved a High School Diploma, providing a solid foundation in various academic subjects and preparing for higher education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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