Dimejji Lawal
@dimejjilawal
Bilingual communication specialist skilled in customer service and sales.
What I'm looking for
I am a results-driven Bilingual Communication Specialist with a strong background in customer service, telesales, and translation. My experience includes managing inbound and outbound calls, resolving customer concerns, and ensuring smooth interactions. I am passionate about providing excellent service and committed to achieving targets while delivering outstanding results.
In my current role as a Bilingual Customer Service & Telesales Specialist at Sabeni Interconnect Ltd., I oversee daily operations of the customer care team, ensuring high service standards and efficient call management. I also train and mentor customer care representatives, fostering team development and improving overall performance. My previous experience as a freelance translator and interpreter has equipped me with the skills to facilitate communication across various industries, enhancing my ability to connect with diverse audiences.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Service & Telesales Specialist
Sabeni Interconnect Ltd.
Oct 2022 - Present (2 years 9 months)
Managed inbound and outbound calls to assist customers with orders, resolve issues, and ensure smooth order processing. Oversaw daily operations of the customer care team, ensuring high service standards and efficient call management.
Bilingual English-French Translator & Interpreter
Freelance
Mar 2019 - Dec 2021 (2 years 9 months)
Translated and interpreted for clients like Cars24, Batiplus International, and Tingo AI, facilitating communication in various industries. Assisted college migration programs, interpreting for French and English-speaking visa applicants and international students.
French & History Teacher
Rachel Model College
Sep 2016 - Jul 2020 (3 years 10 months)
Taught French and History, ensuring an engaging and interactive learning experience. Prepared students for exams and competitions, achieving high success rates.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Arts (Hons), History & International Studies
Studied History & International Studies, gaining a comprehensive understanding of global events and international relations. Developed strong research and analytical skills through coursework and projects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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