Diksha Yadav
@dikshayadav
Client Relationship Manager with expertise in social media analysis.
What I'm looking for
I am a dedicated Client Relationship Manager and Social Media Analyst with a strong background in enhancing client engagement and optimizing online presence. My experience spans several years, during which I have successfully managed relationships with notable organizations, ensuring customer satisfaction and seamless communication.
Throughout my career, I have developed a knack for creating impactful training programs and providing strategic insights into social media strategies. My role as a Freelancer allowed me to train employees effectively, while my tenure at Paytm honed my skills in understanding audience engagement and decision-making processes. I am passionate about leveraging technology to improve client interactions and drive business growth.
With a B.Tech in Computer Science and Engineering, I possess a solid technical foundation that complements my client management skills. I have designed and maintained multiple websites, ensuring they meet business goals while providing an excellent user experience. I thrive in collaborative environments and am always eager to learn and adapt to new challenges.
Experience
Work history, roles, and key accomplishments
Client Relationship Manager & Website Design and Maintenance
Furever9
Dec 2021 - Dec 2024 (3 years)
Managed and strengthened client relationships, ensuring seamless communication and customer satisfaction. Designed, developed, and maintained company websites, including Furever9, RealVet9, F9Drugs, and PenaciaPharma. Created engaging digital content to enhance brand visibility and customer engagement.
Trainer || Teacher
Web Godam
Jan 2019 - Dec 2021 (2 years 11 months)
Provided impactful training to internal employees and managed client relationships with notable organizations such as JR Logistics, Infra Buildtech, Dashmesh Hospital, and Alien Astro.
Senior Moderator
Ienergizer
Jan 2018 - Jan 2019 (1 year)
Handled chats for international processes, demonstrating competent experience in customer interaction.
Social Media Analyst
Paytm (One97 Communication Limited)
Dec 2016 - Dec 2017 (1 year)
Helped organizations understand their online presence, engage effectively with their audience, and make informed decisions to enhance their social media strategies.
Executive Analyst
Indiamart Intermesh Private Limited
Nov 2014 - Dec 2016 (2 years 1 month)
Experienced in complex backend support jobs, including catalog creation, personalization of catalog URLs, and verification and updation of client profiles/catalogs.
Education
Degrees, certifications, and relevant coursework
Uttarakhand Technical University
B.Tech, Computer Science and Engineering
Completed a Bachelor of Technology in Computer Science and Engineering. Gained foundational knowledge in various aspects of computer science.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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