Digvijay Singh

I’m a Business Analyst with 3+ years of experience across insurance and financial services, specializing in P&C and health insurance business process analysis, broking placement workflows, and technology integration. I translate complex business needs into actionable technical specifications and keep teams aligned through strong stakeholder engagement.

At Magnus International Group (P&C and Health), I gather requirements through workshops, map AS-IS/TO-BE workflows, run gap analyses, and drive workflow optimization for policy administration, claims processing, and customer onboarding. I collaborate with Solution Architects, Product Owners, and Development Teams to define solution designs and ensure insurance CRM modules align with platform capabilities and Dynamics 365 best practices.

I’ve supported Agile delivery end-to-end—sprint planning, backlog grooming, daily stand-ups, retrospectives, UAT planning, and defect management—improving team velocity by 25%. I also support change management through training materials, user guides, and adoption-focused documentation, reaching a 95% user adoption rate and delivering 98% defect-free production releases.

My work focuses on measurable outcomes and regulatory-ready delivery, including HIPAA and GDPR-aligned governance. In key initiatives, I improved policy processing time by 40%, increased onboarding efficiency by 35%, reduced policy issuance time by 45%, and accelerated claims processing by 50%—including OCR/ML-driven automation and AI governance checkpoints for transparency and audit readiness.