At Programmers.io, I lead requirements elicitation and stakeholder workshops for insurance policy, claims, and renewal transformation initiatives. I translate business needs into BRDs, FRDs, SRS, user stories, and functional specifications, and helped improve operational efficiency by 30% through workflow optimization.
I also own UAT planning, business validation, and implementation support. Using SQL and Power BI, I defined KPI frameworks and governance metrics that supported executive decision-making and reduced onboarding turnaround time by 25%.
