At Publicis Sapient, I provide Tier 2 support for Bloomreach and SCV, investigating complex application issues and resolving P1/P2 incidents within SLA. I use New Relic to monitor application performance and conduct root cause analysis with development teams and business stakeholders.
At Clover Infotech, I supported business-critical .NET applications hosted on IIS, helping maintain 99.9% uptime. I used Dynatrace, AWS CloudWatch, IIS logs, and SQL queries to troubleshoot issues, and developed Windows batch scripts to automate operational and deployment activities.
At Caliber Technologies, I helped migrate and digitize 250+ manual logbooks into an Electronic Logbook (eLog) system in line with 21 CFR Part 11 guidelines. I also supported product users, performed root cause analysis, and maintained troubleshooting documentation in a regulated GxP environment.
