At Workshox Suspensions, I manage partner accounts and executive relationships for Mexico's official SRAM distribution network. I grew the distribution book 105% average YoY and built KPI dashboards and governance cadences to give leaders clear visibility into account health.
I manage partner SLA compliance through quarterly business reviews, audits, and dispute resolution, maintaining 99% performance across delivery commitments. I also use risk registers and corrective action plans to address account risks ahead of time.
At Competitive Capabilities International, I owned the customer lifecycle for TRACC, a continuous improvement SaaS platform, across seven LATAM markets and Spain. I established onboarding and adoption practices that helped reduce customer complaints 99% year over year, while maintaining 99% SLA compliance and zero unplanned account losses.
I ran executive QBRs in Spanish and English, brought customer feedback to Product and R&D, and worked with Sales on renewals and account risks. I also coordinated three external agencies on a $400K corporate website relaunch, delivering it on scope, timeline, and budget.
