At Fundación Teatro Nacional Sucre, I handle about 40 support tickets per week for roughly 150 users across four locations, resolving about 90% myself. I also provide remote support to the three branch locations.
I administer Microsoft 365 accounts, mail, licenses, and security settings, and support the Windows Server running Active Directory and SIGAME connectivity. When the foundation's Ubiquiti UniFi Wi-Fi was left without documentation or credentials, I researched the platform, reset and reconfigured it, and returned it to service without losing availability.
Through MyS Tecnologia, I provide IT support to corporate clients, with about half of that support delivered remotely. I have served more than 20 clients cumulatively since 2018, and four remain active.
At Cadena de Restaurantes Vaco y Vaca, I created the Systems Department and mapped its processes. I also upgraded the WAN linking the restaurants and headquarters with Telconet's technical team, reducing disconnections and outages that had required manual processes and staff overtime.
