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Diego Ribeiro

@diegoribeiro

IT Infrastructure and Service Management leader consulting on public-sector AI, with five large-scale projects and ITSM improvements that cut MTTR by 40%.

Brazil

Message

At DriveAInformática Ltda, I implemented Jira Service Management from scratch and structured ITIL v4 processes, reducing MTTR by 40% and raising FCR from 55% to 80%. I managed 24×7 operations with availability above 99.5% and oversaw public-sector accounts, including the Brazilian Federal Senate and Brazilian Federal Highway Police.

Since March 2026, I’ve consulted on IT infrastructure and AI, with technical responsibility for five large-scale projects, three applying AI to the public sector. My work includes AI solutions for municipal environmental management and housing-program support platforms integrated with federal institutions.

Experience

Work history, roles, and key accomplishments

Current

IT Infrastructure and AI Consultant

Current

Independent Consulting

Mar 2026 - Present (7 months)

Technical responsibility for 5 large-scale projects, including AI solutions for municipal environmental management and housing program platforms. Deepening expertise in AI governance, AIOps, and data protection.

AI AI Governance AI Ops Data Protection ITIL V4 COBIT2019 AWS EXIN Privacy and Data Protection Foundation

IT Infrastructure and Service Management Coordinator

DriveA Informática Ltda

Jun 2013 - Jan 2026 (12 years 7 months)

Managed technical and contractual aspects of public-sector accounts, including the Brazilian Federal Senate and Federal Highway Police. Implemented Jira Service Management and ITIL v4 processes, achieving a 40% reduction in MTTR and increasing FCR from 55% to 80%.

ITIL V4 Jira Service Management SLA Management Vendor Management HPE AWS GCP VMWare Fortinet LGPD ISO 9001 IAM Entra ID

IT Manager

Consulplan

Jan 2010 - Dec 2012 (2 years 11 months)

Designed and implemented the entire IT infrastructure from scratch, preparing the company for nationwide mission-critical contracts. Scaled operations for large-scale exams such as PISA, OAB, and ENADE.

IT Infrastructure High Availability Data Integrity SLA Management Vendor Management KPIs Project Management

IT Supervisor

Lael Varella Administração e Assessoria Ltda

Jan 2002 - Nov 2009 (7 years 10 months)

Managed IT infrastructure for Fundação Cristiano Varella, a leading oncology hospital, and other group companies. Coordinated over 10 network and server projects and reduced telephony costs by approximately 35% through VoIP implementation.

Networking VLAN Layer 3 Switches VoIP Asterisk ERP Project Management Oracle