Jhonny Neros

Independent consulting practice focused on strategic Infrastructure, Cloud, Cybersecurity, and Operational Resilience initiatives, supporting organizations across technology modernization, governance, and operational efficiency programs. Extensive background in mission-critical environments, FinOps, business continuity, and information security governance.

— Atuar como especilaista de tecnologia em iniciativas estratégicas de Infraestrutura, Cloud, Cybersecurity e Resiliência Operacional, apoiando organizações em modernização tecnológica, governança e eficiência operacional.
— Contribuir para ambientes mission-critical, FinOps, continuidade de negócios e governança de segurança da informação, promovendo resiliência, eficiência operacional e alinham

— Liderar a estratégia de TI, definindo prioridades, investimentos e roadmap tecnológico alinhados aos objetivos do negócio.
— Gerenciar orçamento de TI (CAPEX/OPEX), contratos, fornecedores e investimentos, garantindo eficiência financeira.
— Planejar e gerir Infraestrutura, Cloud e Segurança da Informação, assegurando disponibilidade, escalabilidade, segurança e continuidade dos serviços.
— Gere

• Led multidisciplinary teams across Infrastructure, Support, Telecommunications and Information Security, ensuring high availability and operational continuity for mission-critical IT environments.
• Led the achievement of ISO 27001 and ISO 27701 certifications by implementing robust Information Security and data protection governance frameworks.
• Reduced cloud operational costs by 45% through s

— Liderar projetos estratégicos de transformação digital, integrando tecnologia, processos e objetivos de negócio.
— Gerenciar o portfólio de projetos, acompanhando cronogramas, orçamento, riscos, indicadores de desempenho e qualidade das entregas.
— Atuar como interface entre clientes, executivos, áreas de negócio e equipes técnicas, promovendo alinhamento e priorização das iniciativas.
— Conduz

• Lead strategic digital transformation projects, aligning technology, processes, and business objectives to support clients’ operational evolution.
• Manage project portfolios, overseeing schedules, budgets, risks, performance indicators, and delivery quality.
• Act as a liaison between clients, executives, business areas, and technical teams, ensuring strategic alignment and effective prioritiza

— Liderar a estratégia e reestruturação das operações de TI, com foco em eficiência, SLAs, experiência do cliente e continuidade dos serviços.
— Gerenciar ambientes críticos SAP (HANA e Microsoft SQL Server), assegurando disponibilidade, estabilidade e performance.
— Estruturar estratégias de Disaster Recovery e resiliência em ambientes multicloud (Microsoft Azure e Huawei Cloud).
— Liderar inicia

• Led the restructuring of IT support and service operations, increasing operational efficiency, improving SLA performance, and enhancing the user experience.
• Managed critical enterprise application environments, including SAP systems and HANA and Microsoft SQL Server databases, ensuring service stability, availability, and performance.
• Implemented and evolved the Disaster Recovery strategy ac

— Liderar operações de TI para a América Latina, abrangendo Sustentação de Aplicações, Suporte, Infraestrutura e Monitoramento.
— Gerenciar serviços e aplicações críticas, garantindo disponibilidade, estabilidade, escalabilidade e continuidade operacional.
— Atuar como interface estratégica entre clientes, áreas de negócio, equipes técnicas e fornecedores, alinhando prioridades e evolução dos serv

• Led Application Support, Infrastructure, Monitoring, and IT Operations across Latin America (LATAM), ensuring service availability, stability, and continuity.
• Acted as the primary interface between clients, business stakeholders, technical teams, and vendors, driving strategic alignment and demand prioritization.
• Managed a portfolio of regional and global technology projects and initiatives,

• Led mission-critical Infrastructure, IT Operations, and Support Services within a large-scale enterprise environment comprising more than 5,000 servers and 22 petabytes of backup data, overseeing 24x7 operations, a 20-member technical team, and an annual OPEX budget exceeding BRL 50 million.
• Led migration and consolidation initiatives for critical infrastructure into multicloud environments le

• Coordinate IT solution implementation projects, ensuring planning, execution, user acceptance testing, and delivery in line with business requirements.
• Lead support and implementation teams and manage vendors, fostering integration, productivity, and compliance with agreed timelines.
• Manage project schedules, resources, risks, and performance indicators, ensuring quality, predictability,

• Coordinate IT and infrastructure implementation, expansion, and modernization projects, ensuring planning, execution, user acceptance testing, and delivery in line with business requirements.
• Lead Infrastructure, Support, Implementation teams, and technology vendors, fostering integration, technical development, and compliance with agreed timelines and service levels.
• Manage project sched

• Manage strategic Information Technology projects, leading all phases of the project lifecycle, from planning through implementation and results monitoring.
• Develop project plans, schedules, scope, budgets, risk matrices, and performance indicators, ensuring delivery within agreed timelines, costs, and quality standards.
• Coordinate cross-functional teams, vendors, and strategic partners, fost

• Led IT teams through operational improvement initiatives focused on technical capability development, process standardization, and adoption of ITIL and BPO practices to enhance service delivery maturity.
• Coordinated interactions between local operations and global teams in the United States, supporting demand management and cross-regional operational alignment.
• Implemented VoIP-based communi

• Managed IT projects of varying complexity levels, working directly with stakeholders and supporting institutional technology modernization initiatives.
• Participated in the IT Steering Committee, contributing to technology governance and strategic initiatives aligned with the State of São Paulo’s master technology plan.
• Managed enterprise infrastructure supporting approximately 2,500 desktops

• Coordinated IT infrastructure and support operations, sustaining enterprise environments and connectivity across multiple institutional units.
• Led standardization and operational improvement initiatives focused on infrastructure stability, service availability, and operational efficiency.

Aug 2025

Feb 2024

Aug 2023

Apr 2021

Dec 2021

Jul 2021

Monografia - Equipes de Alta Performance : O Papel da Liderança