Diego Martínez
@diegomartnez1
I support travel clients remotely, resolving booking concerns through phone, email, and Salesforce.
PanamaWhat I'm looking for
I supported clients at Maritza Location Tours, managing phone and email inquiries before and after bookings.
I used Salesforce CRM to track customer interactions, orders, and reservation records while resolving concerns accurately and escalating priority issues for timely follow-up.
I'm comfortable working independently in remote settings and communicate fluently in English and Spanish. I'm currently completing my Bachelor in Humanities with a specialization in English at the University of Panama.
Experience
Work history, roles, and key accomplishments
Customer Support & Travel Agency Assistant
Maritza Location Tours
Sep 2025 - Aug 2026 (11 months)
Utilized Salesforce CRM to manage customer interactions and reservations. Handled inbound phone and email inquiries, providing pre- and post-booking support and resolving client concerns.
Education
Degrees, certifications, and relevant coursework
University of Panama
Bachelor in Humanities, Humanities
2022 -
Currently pursuing a Bachelor in Humanities with a specialization in English, completing the final thesis project.
University of Panama
Associate Degree in Humanities, Humanities
Completed an Associate Degree in Humanities with a specialization in English.
Tech stack
Software and tools used professionally
Availability
Location
PanamaAuthorized to work in
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