Dickson User
@dicksonuser
Experienced operations manager with a strong background in healthcare.
What I'm looking for
My name is Dickson Ekene Ugwuanya, and I am an experienced operations manager with a proven track record in enhancing organizational performance across various sectors, particularly in healthcare and logistics. With a postgraduate diploma in Business Management and extensive experience managing operations, I have successfully overseen daily operations, developed strategic plans, and implemented policies that drive efficiency and profitability.
Throughout my career, I have achieved significant milestones, such as recovering over 62% of company losses within weeks of assuming a managerial role and enhancing inventory management systems that improved service delivery in healthcare settings. My leadership style fosters collaboration and continuous improvement, ensuring that both staff and patient needs are prioritized. I am passionate about leveraging my skills to contribute to organizations that value excellence and innovation.
Experience
Work history, roles, and key accomplishments
Manager
St. Rebecca’s Specialist Hospital
Aug 2024 - Present (1 year)
Oversee daily operations of the hospital, develop policies to enhance performance, manage budgeting, and ensure compliance with best practices. Focus on patient satisfaction and staff collaboration.
Assistant Technical Director (Voluntary)
St. John Mary Vianney Catholic Church
Jan 2024 - Present (1 year 7 months)
Prepared and managed multimedia content for church services, ensuring accuracy and engagement.
Public Relations Officer (Voluntary)
Youth and Singles Network International
Oct 2014 - Present (10 years 10 months)
Managed public relations and social media engagement for the organization.
Operations Manager
Thames Leigh Concepts Ltd (Jumia 3PL)
Jul 2023 - Aug 2023 (1 month)
Managed branch operations, conducted audits, and provided business solutions. Increased revenue and reduced losses through effective management strategies.
Gateway Agent (Operations)
God is Good Logistics (GIGL)
Oct 2022 - Nov 2022 (1 month)
Managed logistics operations, ensuring efficient shipment processes and communication with drivers.
Asaba Branch Manager (Operations)
Iclass Global Logistics (Jumia3PL)
Sep 2022 - Oct 2022 (1 month)
Focused on sales growth and operational efficiency, managing inbound and outbound shipments, and resolving customer issues.
Experienced Centre Agent (Operations)
God is Good Logistics (GIGL)
May 2021 - Jul 2022 (1 year 2 months)
Met sales targets and provided customer guidance on services, ensuring compliance with operational procedures.
Assistant Manager (Operations)
Iclass Global Logistics (Jumia3PL)
Apr 2018 - May 2021 (3 years 1 month)
Managed hub operations, including item receipt and dispatch, ensuring accurate financial records and customer service.
Research Assistant
African Centre for Innovation, Creativity and Entrepreneursh
Jan 2016 - Jan 2020 (4 years)
Conducted field surveys and data analysis, contributing to research reports.
Sales and Marketing Agent
Jumia Nigeria
Oct 2018 - Nov 2018 (1 month)
Achieved monthly sales targets and built customer loyalty through effective marketing strategies.
Marketer
Multi Choice Nigeria
Feb 2018 - Mar 2018 (1 month)
Educated customers on products and services, facilitating connections between customers and the organization.
Business Development Officer (Marketing)
City Fund Microfinance Bank Cooperative Society
Jan 2018 - Jan 2018 (0 months)
Assisted in acquiring new customers and developing marketing strategies to enhance sales.
Education
Degrees, certifications, and relevant coursework
Delta State University
Postgraduate Diploma, Business Management
2017 - 2017
Grade: Third best graduating student in the faculty
Completed a Postgraduate Diploma in Business Management, enhancing skills in strategic planning, project management, and business operations.
Delta State University
Bachelor of Sciences, Business Administration
2014 - 2014
Studied Business Administration, focusing on the principles of management, marketing, and organizational behavior.
Bowe High School
Secondary School Certificate, General Education
2000 - 2005
Completed Secondary School Certificate Examinations, acquiring foundational knowledge in various subjects.
Patricia Nursery and Primary School
First School Leaving Certificate, Primary Education
1995 - 1999
Achieved First School Leaving Certificate, marking the completion of primary education.
Tech stack
Software and tools used professionally
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