Dickens Baptiste

Developed and maintained internal automation tools using Python, PowerShell, Bash, and Java to streamline operational workflows, deployment validation, and incident response activities.

Implemented Change Data Capture from Oracle into Snowflake using Kafka connectors and ksqlDB joins, forming the backbone of real-time customer notification and tracking

Developed integration components and automation scripts using Java, PowerShell, Bash, and Python to support customer deployments, platform integrations, and operational workflows.

Assisted customers with designing and troubleshooting REST APIs, webhooks, and event-driven integrations between IBM Resilient SOAR and enterprise applications.

Developed automation scripts using PowerShell and Bash to streamline database maintenance, monitoring, patching, and operational support activities.

Built and supported internal API integrations for database monitoring, reporting, and operational automation across SQL Server and cloud-hosted environments

Monitored database and infrastructure health through alerts, logs, and monitoring platforms, performing initial triage, root cause analysis, and escalation of critical production incidents to maintain service availability and SLA compliance.

Supported cloud migration projects involving Windows Server, hosted email systems, networking infrastructure, and business-critical applications, ensuring successful transitions with minimal service disruption.

Network-related issues during migration and post-deployment activities, working closely with customers and engineering teams to resolve technical challenges.

Pursued a Master of Science in Computer Networking Systems, focusing on advanced networking concepts and systems management.