BOOVANESWARY TANGGIA

I've supported quality operations at Cognizant Malaysia, reviewing online content against global standards and client policies while achieving 98% accuracy and consistently meeting KPI targets.

I identify issues, document audit findings, analyze error trends, and help improve team performance through corrective action plans and training refreshers. I'm comfortable handling sensitive information and collaborating with team leaders, trainers, and cross-functional support teams.

At INTI International College Subang, I managed leads and outbound engagement across ASEAN, maintained CRM records, delivered virtual presentations, and handled partner follow-ups that contributed to a 15% increase in engagement.

I'm also an educator who has taught Cambridge Science, created lesson plans and hands-on activities, managed classroom operations, and communicated proactively with parents. I bring fluent English and Bahasa Malaysia communication, native Tamil, and practical experience with Microsoft Office, CRM tools, Trello, Asana, Canva, Zoom, and Teams.