Dianne C
@diannec
I lead Salesforce, AI, and automation initiatives that improve healthcare technology delivery and operational efficiency.
United StatesWhat I'm looking for
At AccessHope, I lead strategic technology initiatives across Salesforce and connected healthcare platforms, aligning delivery with organizational priorities and business objectives.
I manage developers, QA, and business analysts while guiding initiatives from planning through implementation, release, and operational readiness. I also improve engineering, QA, documentation, and SDLC practices to create a more reliable delivery model.
Previously at AccessHope, I served as Product Owner and subject matter expert for client- and physician-facing digital healthcare technologies. I led requirements, integrations, automation business cases, UAT, KPI tracking, and product backlogs across business, clinical, operational, and technical stakeholders.
My earlier work at Forever 21 included product strategy and delivery for native mobile applications across international markets, helping raise Android app ratings from 3.8 to 4.4 and iOS ratings from 3.6 to 4.8. I also bring a decade of store technology delivery experience from Hot Topic.
Experience
Work history, roles, and key accomplishments
Manager, Strategic Initiatives – Engineering
AccessHope
Jan 2024 - Present (2 years 9 months)
Lead strategic technology initiatives across Salesforce and connected healthcare platforms, managing developers, QA, and business analysts. Drive AI and automation adoption, improve SDLC practices, and lead Agile delivery.
Senior IT Business Analyst
AccessHope
May 2021 - Dec 2023 (2 years 7 months)
Served as Product Owner and subject matter expert for digital healthcare technologies, leading requirements gathering, third-party integrations, and automation initiatives. Managed product backlogs and provided guidance to fellow business analysts.
IT Business Analyst
AccessHope
Mar 2020 - May 2021 (1 year 2 months)
Gathered and analyzed business requirements across sales, marketing, operations, and technology teams. Translated business needs into functional specifications and supported Agile delivery.
IT Product Manager
Forever 21
Aug 2018 - Mar 2020 (1 year 7 months)
Managed product strategy, backlog, and delivery for native mobile applications. Led implementation of SaaS, marketing, analytics, and customer experience technologies, contributing to increased Android app rating from 3.8 to 4.4.
IT Business Analyst – eCommerce PMO
Forever 21
Mar 2018 - Jul 2018 (4 months)
Supported mobile application implementation, optimization, QA, UAT, and product analysis. Developed an optimization strategy that contributed to increasing the iOS app rating from 3.6 to 4.8.
IT Analyst – Stores
Hot Topic
Jan 2008 - Mar 2018 (10 years 2 months)
Coordinated technology projects including kiosk deployments, POS updates, new store openings, remodels, and vendor implementations. Configured and maintained POS hardware and related store technology while mentoring team members.
Education
Degrees, certifications, and relevant coursework
DeepLearning.AI
AI For Everyone, Artificial Intelligence
Completed the AI For Everyone course in 2025.
California State University, Fullerton
Master of Business Administration, Business Administration
Earned a Master of Business Administration (MBA) in May 2023.
California State University, Los Angeles
Bachelor of Science, Business Management and Computer Information Systems
Earned a Bachelor of Science in Business Management and a Bachelor of Science in Computer Information Systems in May 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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