Open to opportunities

Diane Dunlop

@dianedunlop

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Passionate technology coordinator with expertise in data analysis and training.

Canada

Message

What I'm looking for

I seek a role that values collaboration, innovation, and continuous learning.

I am a dedicated technology coordinator with over four years of experience in a non-profit organization, where I remotely manage technical needs for the Pacific Northwest region of North America. My journey in technology began as a Data Map Analyst and Senior Software Analyst, where I developed a passion for ensuring that no one is left behind due to technological barriers. I pride myself on my ability to communicate effectively, listen attentively, and work patiently with individuals of all technical backgrounds.

Throughout my career, I have honed my skills in various areas, including systems analysis, software development, and customer service. I have successfully led technology teams in organizing hybrid conventions, training members on digital tools, and ensuring online security for participants. My experience in teaching others how to navigate technology has been incredibly rewarding, and I strive to make technology accessible to everyone, especially those who may struggle with it.

With a strong foundation in technical writing and problem-solving, I have compiled comprehensive reports and developed training materials that empower others to utilize technology effectively. I am eager to continue my journey in technology, leveraging my skills to create inclusive environments where everyone can thrive.

Experience

Work history, roles, and key accomplishments

Current

Data Map Analyst

Current

TELUS International

Jan 2022 - Present (3 years 8 months)

Working remotely as a Data Map Analyst, I review, evaluate, and report on the accuracy of online search queries. This data is then utilized by developers to enhance online search results.

Data Mapping Data Collection Data Analysis Reporting

Senior Systems Analyst

IBM

Mar 2004 - Dec 2009 (5 years 9 months)

Gathered data on all software performance issues and vulnerabilities, reporting findings and improvement recommendations. Identified and tracked application defects, supporting developers in problem resolution through continuous testing.

Vulnerability Assessment Software Testing

Quality Assurance Analyst

ISM Canada

Mar 1999 - Apr 2004 (5 years 1 month)

Debugged code and identified root causes of problems by reviewing application files and logs. Wrote and optimized test cases to maximize the success of manual software testing with consistent, thorough approaches.

Debugging Log Analysis Manual Testing

Business Owner - Home and Yard Care Services

I don't wanna do it Home and Yard Care

Mar 1995 - Jan 2000 (4 years 10 months)

Implemented new cleaning processes and team strategies to reduce necessary man-hours. Established and maintained clean and comfortable environments in clients' homes by performing various cleaning tasks.

Disabled Adults Support Worker

Home Aid

Jul 1995 - Oct 1999 (4 years 3 months)

Assisted clients with hygiene-related tasks and managed their finances, including bill payments and grocery shopping. Performed household tasks such as laundry, dusting, and vacuuming, while determining specific needs to provide appropriate services.

Client Servicing Financial Management Errands Household Management

Software Tester

CodeBaby Corporation

Jan 1997 - Feb 1999 (2 years 1 month)

Debugging Log Analysis Manual Testing Y2K Bug Remediation

Education

Degrees, certifications, and relevant coursework

CDI College

Diploma, Computer Programmer Analyst

Completed a comprehensive program focused on computer programming and analysis. Gained skills in developing and analyzing software systems.

NAIT (Northern Alberta Institute of Technology)

Technical Certificate, Project Management

Acquired specialized knowledge and skills in project management methodologies and practices. Focused on planning, executing, and closing projects effectively.