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Sujit Paudyal

@sujitpaudyal

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Experienced IT professional specializing in project administration and quality assurance.

Canada

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to leverage my IT skills in project administration and quality assurance.

I am an IT professional with over 10 years of experience in various roles, including Client Support Specialist, Application Support Analyst, Network & Cloud Analyst, and Project Administrator. My expertise spans across multiple domains such as Finance, E-Commerce, Education, Banking, and Real Estate. I am proficient in Scrum Agile and Waterfall methodologies, and I have a strong understanding of the full software development lifecycle (SDLC).

Throughout my career, I have demonstrated my ability to enhance system performance and user satisfaction through effective issue resolution and stakeholder communication. My recent role as an IT Quality Assurance Analyst at Soroc Technology Inc. involved collaborating with cross-functional teams, designing and executing test plans, and ensuring compliance with industry standards. I take pride in my ability to lead defect identification and remediation efforts, maintaining high quality standards in all projects I undertake.

My technical skills include expertise in ServiceNow, Jira, Confluence, and Remedy, which I have utilized to optimize testing workflows and enhance application support. I am actively seeking a challenging role in IT project administration, application support, or quality assurance within a dynamic, growth-focused environment where I can contribute my skills and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

IT Quality Assurance Analyst

Current

Soroc Technology Inc.

Jun 2022 - Present (3 years 2 months)

Participated in daily Scrum meetings, providing project updates and collaborating with cross-functional teams. Designed, executed, and documented test plans to validate system functionality, performance, and user expectations.

Scrum Agile ServiceNow Jira Confluence Quality Assurance Test Plans Regression Testing Functional Testing

Network and Cloud Analyst

Lean Industries

May 2021 - Jun 2022 (1 year 1 month)

Configured and maintained Virtual Machines (VMs), including DNS, DHCP, Active Directory (AD), and IP settings for optimized network performance. Managed cloud integration, uploading VMs to Amazon Web Services (AWS) as required.

Virtualization DNS DHCP Active Directory AWS ESET Management Console Office 365 Jira Slack

Business Systems Analyst

Lean Industries

Feb 2014 - May 2021 (7 years 3 months)

Tracked, organized, and reported project issues and tasks to senior project managers and cross-functional teams, ensuring visibility and resolution. Diagnosed and reproduced application issues in development environments, ensuring accurate debugging.

Project Management Integration Testing Regression Testing MSSQL Oracle Java JBoss Amazon EC2

Application Support Specialist

Teranet Inc.

Apr 2013 - Dec 2013 (8 months)

Managed incident resolution, performing root cause analysis, issue resolution, and preventative measures for educational, ministry-level, and real estate board applications. Administered change management processes, overseeing resource planning, build tasks, and implementation strategies to ensure smooth deployments.

Incident Management Change Management Problem Management Crystal Reports Sybase MySQL JBoss Apache

IT Administrator Co-op Student

Scotiabank

Jan 2013 - Apr 2013 (3 months)

Provided front-line technical support across four bank locations, managing 10–20 daily IT service requests and troubleshooting hardware/software issues. Assisted in application support, setting up emails, configuring software downloads, and onboarding new hires with laptops and essential IT tools.

Technical Support Technical Troubleshooting Application Support Onboarding

Laptop/Classroom Support Technologist

Sheridan College

Aug 2011 - Dec 2012 (1 year 4 months)

Provided front-line technical support to students, faculty, and staff, resolving 30+ daily laptop issues. Delivered hardware and software troubleshooting for printers, workstations, and audiovisual systems across 40 rooms in five buildings.

Technical Support Technical Troubleshooting Email Support Virus Removal

Education

Degrees, certifications, and relevant coursework

Memorial University of Newfoundland

Bachelor of Technology, Engineering and Applied Science Technology

2013 - 2015

Completed a Bachelor of Technology in Engineering and Applied Science Technology, focusing on a comprehensive understanding of engineering principles and their practical applications. The program provided a strong foundation in scientific and technological concepts.

SHEilds Ltd.

Certificate, Occupational Health and Safety

2014 - 2014

Obtained the NEBOSH International General Certificate in Occupational Health and Safety, demonstrating foundational knowledge in managing health and safety risks in the workplace. This certification covers a broad range of workplace hazards and control measures.

Sheridan College

Advanced Diploma, Software Development & Network Engineering

2010 - 2012

Earned an Advanced Diploma in Software Development & Network Engineering with a co-op component, gaining practical experience in both software creation and network infrastructure. The curriculum covered key aspects of programming, system design, and network administration.

Mississauga Secondary School

Ontario Secondary School Diploma, General Studies

2009 - 2009

Obtained the Ontario Secondary School Diploma, fulfilling the requirements for secondary education in Ontario. This diploma signifies completion of the provincial high school curriculum.