Diana Tracy

Managed data, development, and PMO for HCC, advancing from Assistant Programme Manager to Programme Manager. Spearheaded the implementation of improved project management methodologies and tools, including a SharePoint teams site for documentation and collaboration. Conducted monthly programme reviews to assess risks and provide feedback to team leaders.

Established PMO processes and procedures for an end client, Detego, a company specializing in RFID card software. Collaborated with a business change project manager to implement new processes within Detego's agile and globally distributed environment. Contributed to centralizing functions and training key processes across the business.

Oversaw PMO functions, including standard programme duties and managing a high volume of work requests. Improved the work request process and enhanced process knowledge for change management. Organized and executed MS License transfers for separating business entities.

Managed small to medium-sized projects, ranging from 1 to 100 consultant days, utilizing Autotask scheduling systems. Collaborated with a diverse pool of consultants and provided consultancy to external customers. Successfully managed between 5 and 25 projects concurrently, coordinating with third parties when specialized skills were required.

Contributed to a global PMO, ensuring the delivery of over 50 programmes adhered to an agreed framework. Implemented and maintained a Prince2-based documentation framework, ensuring alignment and accuracy. Generated financial reports, including year-to-date actuals, commitments, and forecasts, for group-level monthly meetings.

Provided PMO support for a major business transformation programme aimed at complying with government legislation for a separate retail water market. Managed a programme budget exceeding £10m, focusing on the creation of wholesaler and independent retailer entities. Ensured effective operation within the new competitive market rules for non-household customers in England.

Supported the head of development and a team of six Project Managers in a K2 implementation for a large-scale recruitment website for the UK armed forces. Ensured the quality and governance output met the requirements of the MOD and Deloitte's auditing partners. Managed a programme budget of £1.5m per month within a large team of 350.

Provided PMO support for a team of up to 30 workstream leads and Project Managers during a Microsoft Dynamics AX implementation. Supported the core large development programme and various smaller related projects. Ensured adherence to the Microsoft Implementation approach.

Contributed as a PMO Analyst to a large transformation programme focused on Windows 7 deployment for Glasgow Council. Managed the update of 18,000 PCs in schools and an additional 6,000 in corporate offices. Operated within an outsourced environment, ensuring successful project delivery.

Coordinated a large programme of change for an outsourced function within Scottish Water. Collaborated with various Project Managers on the Fujitsu account, managing a small programme with limited timescales. Fulfilled both technical and PMO responsibilities.

Supported multiple high-value projects as part of a team of project coordinators. Provided assistance to four Project Managers overseeing one complex multi-million-pound project and four smaller, involved projects within the Oil and Gas industry. Ensured efficient project execution and support.

Coordinated a large programme of works focused on replacing central systems within the logistics and publishing industry. Served as the central point for 16 workstreams, managing standard PMO scope. Ensured smooth operations and effective communication across the programme.

Managed two large projects and up to 40 small projects, totaling £20 million annually, within a major UK Telecoms brand's PMO function. Provided essential documentation for change and toll gates on a weekly basis, ensuring project continuity. Contributed to the submission of requests for projects in the upcoming financial year.

Managed two significant projects with budgets of £6 million and €110 million respectively, focusing on telecommunications. Established and managed a PMO function for a team of Project Managers and consultants within an outsourcing programme, including procurement and financial control for new data centers. Facilitated the finalization of cross-border legal documents, reducing programme risk.

Deployed Oracle-based solutions to key departments within the manufacturing industry, adhering to Prince2 principles. Managed major aspects of the SDLC, including testing and support of the final environments. Ensured successful implementation and operational readiness of the solutions.

Grade: 2.1

Achieved a 2.1 honors degree in Information Systems. This qualification provided a strong foundation in the principles and practices of information technology.