Diana Padilla
@dianapadilla
Experienced blockchain customer support specialist focused on fraud prevention and compliance.
El SalvadorWhat I'm looking for
I have over five years of experience in the cryptocurrency and blockchain industry, specializing in P2P support, KYC/AML, fraud prevention, and transaction security. I have worked across OTC, exchange, and customer-service roles, coordinating with internal teams to resolve disputes, manage order status, and monitor transactions for unusual activity.
As a senior customer service and KYC specialist, I conduct CDD and EDD, verify identity documents, assess jurisdictional and transaction risk, and provide guidance on KYC/AML processes. I am pursuing software development studies while bringing hands-on experience in team leadership, project coordination, and maintaining accurate transaction records to ensure secure user experiences.
Experience
Work history, roles, and key accomplishments
OTC Specialist
MEXC
Feb 2025 - Feb 2026 (1 year)
Provided customer support for P2P and fiat OTC transactions, resolved payment disputes and delays, and monitored transactions to detect and prevent fraud and unusual activity.
Senior Customer Service Agent
OKX
Sep 2023 - Feb 2025 (1 year 5 months)
Handled customer inquiries and KYC reviews, conducted CDD/EDD, verified identity documents, and assessed account risk to prevent fraud and ensure AML compliance.
P2P Specialist
Binance
Jun 2021 - Jul 2023 (2 years 1 month)
Managed P2P transactions, resolved disputes, implemented fraud prevention measures, and ensured AML compliance across peer-to-peer fiat and crypto trades.
Team Lead
The Office Gurus
Mar 2019 - May 2021 (2 years 2 months)
Led a team focused on conflict resolution, monitoring, project coordination, and day-to-day team management to improve operational performance.
Education
Degrees, certifications, and relevant coursework
IU International University of Applied Sciences
Software Development
2023 -
Pursuing studies in Software Development starting in 2023, focusing on practical and applied software engineering skills.
Universidad Católica de El Salvador
Bachelor's Degree, English
Completed a Bachelor's Degree in English, graduating from Universidad Católica de El Salvador.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
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