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Gabriela Alejandra González Crespín

@gabrielaalejandragon

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Compliance associate at TELUS International for Mercury conducting EDD and ODD reviews for high-risk accounts.

El Salvador

Message

At TELUS International for Mercury, I conduct end-to-end Enhanced Due Diligence and Ongoing Due Diligence reviews for high-risk accounts. I manage complex cases, verify corporate ownership and documentation, and analyze Source of Funds and transactional activity.

I prepare investigation reports, conduct adverse media and sanctions screening, and document or escalate risk concerns. I’ve maintained a 97%+ quality assurance score while managing 40–50 cases and tickets daily.

Experience

Work history, roles, and key accomplishments

Current

EDD, ODD & Compliance Support Specialist

Current

TELUS International for Mercury

Jan 2024 - Present (2 years 9 months)

Conduct end-to-end Enhanced Due Diligence (EDD) and Ongoing Due Diligence (ODD) reviews for high-risk accounts, following internal compliance policies and AML requirements. Manage 40-50 complex cases daily while maintaining a 97%+ quality assurance score.

Customer Support

TELUS International

Jan 2022 - Jan 2024 (2 years)

Investigated account access, recovery, and security verification issues, following established procedures. Maintained accurate case documentation and communicated with international customers to resolve account-related issues.

Customer Support Account Security Verification Case Management Documentation Communication Skills