Looking for a job

Diana Mosquera

@dianamosquera

Message

I resolve bilingual customer billing, collections, and guest-support issues across fast-paced channels.

Colombia

Message

What I'm looking for

I'm looking for an on-site, hybrid, or remote customer support role where I can handle billing, collections, guest or client inquiries, and issue resolution in Spanish and English.

I've supported tenants at Vitasen Investments with billing questions, outstanding balances, and coordination across finance, leasing, and maintenance teams. I keep communication and records accurate while following through until issues are resolved.

As a freelance virtual assistant, I manage Airbnb and Booking.com guest communications, reservations, check-in details, payment follow-ups, and real-time complaints across multiple time zones.

My customer service background also includes high-volume order, payment, and complaint resolution at City Bowl Health Kitchen and client account follow-up at Waalford Kumbois. I work comfortably in Spanish and English using email, live chat, social media, CRM, ticketing, Google Workspace, and Microsoft Office.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Self-Employed

Jan 2025 - Jan 2026 (1 year)

Managed guest communication and reservations on Airbnb and Booking.com, resolving requests and complaints in real time. Handled billing inquiries and followed up on pending payments, maintaining organized records across multiple time zones.