Open to opportunities

eduard cruz

@eduardcruz

Business administrator specializing in operations, reporting, and team leadership to improve performance and customer service.

Colombia

Message

What I'm looking for

I’m looking for an operations- and administration-focused role where I can strengthen process optimization, reporting, and team leadership, with clear standards and room to grow toward senior management and organizational development. I’m available on-site or remote.

I’m a Business Administrator with more than seven years of experience in administrative management, operations, and team leadership across retail, food service, and education sectors. I focus on process optimization, reporting, customer service excellence, and dependable staff supervision in structured environments.

In my recent role as Administrator at SAMCAPITAL SAS – TIERRASANTA OUTLET, I managed daily store operations and ensured compliance with opening and closing procedures. I supervised staff performance and schedules, prepared daily and monthly sales/expense/performance reports, controlled cash handling and inventory accuracy, and coordinated maintenance and facility needs. I also communicated operational updates to management and led regular team meetings.

Earlier, at FRISBY SABIC I served as Point of Sale Administrator, planning sales strategies, supervising on-site teams, managing inventories and cash reconciliations, and ensuring continuity through staff scheduling. At the National Open and Distance University (UNAD), I worked as Administrative Assistant supporting enrollment, admission, and academic registration processes, preparing official documentation, managing records and student information systems, and handling requests within legal timelines. I’m currently pursuing a specialization in Senior Management and Organizational Development to strengthen how I drive results through people, structure, and organizational growth.

Experience

Work history, roles, and key accomplishments

Store Operations Administrator

Samcapital SAS

Oct 2023 - Oct 2024 (1 year)

Managed daily store operations, ensuring compliance with opening and closing procedures. Supervised staff scheduling and performance, prepared sales and performance reports, and controlled cash handling and inventory accuracy.

Team Leadership Cash Handling Inventory Control Scheduling Customer Service Facilities Coordination Sales Reporting

Administrator, Tierrasanta

Samcapital S.A.S. - Tierrasanta Outlet

Oct 2023 - Oct 2024 (1 year)

Managed daily store operations, ensuring compliance with opening and closing procedures and coordinating maintenance and facility needs. Supervised staff schedules and performance, handled cash and deposits, and prepared daily/monthly sales and expense reports.

Staff Supervision Cash Handling Inventory Control Sales Reporting Expense Reporting Facility Coordination

Point of Sale Administrator

Frisby Sabic

Jan 2023 - Sep 2023 (8 months)

Planned and executed sales strategies to support operational targets while supervising on-site teams to maintain high customer service quality. Managed inventories and cash registers, oversaw scheduling and operational continuity, and resolved customer issues in line with company standards.

Sales Strategy Team Supervision Inventory Management Staff Scheduling Customer Service Compliance Management

Administrative Assistant

National Open and Distance University (UNAD)

Jan 2018 - Dec 2022 (4 years 11 months)

Supported enrollment, admissions, and academic registration processes, and prepared official academic documents including certificates and transcripts. Maintained accurate student records and databases, handled student and administrative requests according to legal timelines, and ensured proper archival of documentation.

Records Management Document Processing Customer Service Database Administration

Education

Degrees, certifications, and relevant coursework

National Open and Distance University (UNAD)

Specialization, Senior Management and Organizational Development

2024 -

Pursuing a specialization in Senior Management and Organizational Development at UNAD since 2024.

National Open and Distance University (UNAD)

Specialist, Senior Management and Organizational Development

2024 -

Specialist program in Senior Management and Organizational Development at UNAD (2024–present).

National Open and Distance University (UNAD)

Business Administrator, Business Administration

2021 - 2024

Business Administrator program (2021–2024) in Bogotá, Colombia.

National Learning Service (SENA)

Technologist in Administrative Management, Administrative Management

2012 - 2015

Technologist in Administrative Management at SENA (2012–2015) in Pitalito, Colombia.

National Open and Distance University (UNAD)

Administrative Assistant, Administrative Management

2018 - 2022

Studied as an Administrative Assistant at UNAD (2018–2022), supporting enrollment, admission, and academic registration processes and maintaining student records.