At SOLVO GLOBAL, I supported customers throughout their service journey, handling enquiries, follow-ups and service concerns. I investigated issues with internal teams and kept customers updated until a resolution or next step was confirmed.
I improved follow-up by consistently tracking outstanding requests and contacting customers proactively. I also documented recurring concerns and communication gaps to support better coordination and service processes.
At CCI KENYA, I provided first-line support through telephone and digital channels, managing enquiries and complaints through resolution or escalation. I maintained accurate case records and followed up on outstanding issues so customers received updates and appropriate resolutions.
