Diana Baello

Managed 15–20 residential property settlements per day using PEXA and Paper, ensuring accurate processing and timely completion. Liaised with clients, lenders, brokers, real estate agents, and solicitors to resolve settlement issues and track critical dates.

Oversaw night operations during the overnight shift, ensuring smooth hotel functioning. Supervised night-shift staff, managed late-night guest check-ins/check-outs, coordinated security monitoring, and completed end-of-day reports including cash handling and transactions.

Supported kitchen operations by keeping food preparation areas clean, washing dishes and utensils, and maintaining equipment and appliances. Helped with front-desk tasks such as checking in/out guests, handling reservations and guest requests, and preparing bills and payment processing.

Prepared and served food and drinks while ensuring storerooms and prep areas stayed stocked, safe, and organized. Supported day-end financial reconciliation by summarising and verifying cash/credit card activity and processing customer payments.

Handled conveyancing matters across Victoria, South Australia, Queensland, and New South Wales, supporting the team through due diligence and process execution. Supported Conveyancing Managers with coaching, best practices, performance action plans, and preparing investment memos and pitch decks.

Coordinated responsibilities across key acquisition tasks for assets under contract, ensuring process knowledge and on-time delivery. Managed due diligence activities including physical inspection coordination, obtaining quotes/estimates, researching zoning, ordering studies, and tracking required documents and closing timelines.

Handled inbound customer chat conversations and documented customer information with dated notes for future reference. Resolved issues within company policies while providing accurate product and promotion information to support customer retention.

Received and followed pick sheets to gather merchandise for customer orders and assisted customers with tracking information and shipping/merchandise issues. Created shipping and invoicing documents, updated tracking systems, performed quality reviews, and accurately handled data entry for multiple clients.

Used probing techniques to determine reasons for delinquency, processed payments and contracts, and negotiated to collect outstanding balances. Reviewed collection reports, supported business process and customer service improvements, and conducted quality assurance activities alongside collections operations.

Completed a Bachelor of Science in Nursing from 2009 to 2011.

Earned a Bachelor of Science in Education with a major in Science, completed in 2011.

Completed secondary education and obtained a High School Diploma between 2002 and 2006.