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Diana Angulo OrozcoDO
Open to opportunities

Diana Angulo Orozco

@dianaanguloorozco

I analyze risk, resolve customer issues, and improve operational efficiency.

Colombia
Message

What I'm looking for

I'm looking to support executives and teams by creating structure, clarity, and efficiency in daily operations, using clear communication, organization, and the ability to adapt quickly to new systems and processes.

At Concentrix, I analyze potential financial, operational, and compliance risks, supporting informed management decisions through risk assessments, internal-control monitoring, and reporting.

I also deliver customer support through email and online chat, resolving inquiries and complaints accurately while prioritizing timely resolution, customer satisfaction, and performance standards.

Previously at Miss Balanta, I coordinated garment production, materials, and workflows to meet quality standards and production timelines. That experience strengthened my attention to detail, process monitoring, and proactive problem-solving.

I bring clear communication, organization under pressure, and a practical focus on creating structure and efficiency for teams and daily operations.

Experience

Work history, roles, and key accomplishments

Concentrix logoCO
Current

Risk Analyst

Jan 2023 - Present (3 years 9 months)

Responsible for identifying, analyzing, and evaluating potential risks that may affect the organization’s financial stability, operations, or compliance. Conducts risk assessments, monitors internal controls, analyzes data to detect trends or irregularities, and prepares reports to support management decisions. Collaborates with different departments to implement risk mitigation strategies and ens

Concentrix logoCO
Current

Customer Service Representative

Sep 2022 - Present (4 years 1 month)

Responsible for delivering high-quality customer support by resolving inquiries, addressing complaints, and providing detailed information about products and services. I focus on ensuring a positive customer experience by responding efficiently, maintaining accuracy, and meeting performance standards. I manage customer interactions through email and online chat, prioritizing timely resolution and

Miss Balanta logoMB

Fashion Designer

Jun 2017 - May 2020 (2 years 11 months)

I was responsible for overseeing garment production processes, ensuring compliance with quality standards and adherence to production timelines. I coordinated materials and workflow across different stages of manufacturing to optimize efficiency and minimize operational delays. My role required strong attention to detail, process monitoring, and proactive problem-solving to maintain consistency an

Education

Degrees, certifications, and relevant coursework

CM

Collège LaSalle, Montréal

Fashion Design and Patternmaking Technologist

Collège LaSalle logoCL

Collège LaSalle

Fashion Design and Patternmaking Technologist, Fashion Design

Fashion Design and Patternmaking Technologist degree from Collège LaSalle in Montréal.

Tech stack

Software and tools used professionally

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