sara hernandez

I’m a results-driven compliance and controls professional with extensive experience managing compliance processes in multinational environments. I focus on documentation accuracy, data integrity, and adherence to internal policies and regulatory standards while supporting internal audits and investigations.

In my current role, I conduct data analysis and monitoring to identify operational risks and improve compliance controls across systems. I collaborate with Human Resources, Operations, Security, and Leadership teams to address employee-related incidents and policy violations, while recommending corrective actions supported by strong documentation.

My work consistently turns insights into measurable outcomes—detecting unauthorized adjustments, reducing unauthorized facility access through access control monitoring, and lowering customer adjustments by strengthening monitoring and documentation standards. I also lead initiatives that reduce sensitive data exposure using remote monitoring controls and improved operational parameters.

Earlier in my career, I served as a Quality Analyst and Customer Service Advisor/S.M.E., where I monitored performance and compliance with policies, delivered structured feedback, and supported training and performance management. That foundation has shaped how I communicate with internal stakeholders, improve processes, and maintain high service quality through continuous improvement.