At Amazon, I managed catalogue operations across global marketplaces, maintaining product information, content, attributes, SKUs, and digital merchandising. I optimized product listings using SEO best practices and coordinated A+ Content initiatives across NA, EMEA, and APAC.
I improved operational productivity by 28% across 1.4M+ product records through workflow redesign, standardization, and automation. I also increased catalogue defect resolution from 57% to 82% by analyzing root causes and strengthening quality controls.
I used Excel, VBA, SQL, and Power BI to analyze product and operational data, track performance, and identify content gaps. At IBM, I managed customer invoice and accounts receivable operations using SAP.
