Open to opportunities

SK D

@dhrubo

I lead strategy and operations for national D2C fulfillment, driving $10M+ revenue with churn mitigation and scalable teams.

Canada

Message

What I'm looking for

I’m looking to own revenue operations and sales-support strategy for a growing D2C organization—scaling teams, building KPI dashboards, forecasting revenue, and reducing churn through disciplined process and CRM execution.

I’m a Sales Support Lead focused on strategy and operations for national Direct-to-Consumer (D2C) backend infrastructure and fiber-optic fulfillment. I’ve driven $10M+ in annual revenue by engineering processes, scaling high-performance teams, and tightening churn reduction through data-driven retention strategy.

In my current role, I direct end-to-end backend processing for the national D2C division, ensuring 100% data integrity and regulatory compliance for high-value fiber-optic contracts while partnering with the President on scaling workflows. I manage a 35+ person team as an operational SME, resolve cross-functional discrepancies, and coordinate stakeholder partnerships to streamline field-to-office communication.

Experience

Work history, roles, and key accomplishments

Current

Sales Support Lead | Strategy & Ops

Current

Inkeros

Jul 2024 - Present (1 year 10 months)

National Operational Oversight: Directed end-to-end backend processing for the national D2C division, ensuring 100% data integrity and regulatory compliance for high-value fiber-optic contracts.
Executive Strategy: Partnered directly with the Company President to align operational workflows with corporate scaling and national fulfillment objectives.