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Dhruba Som Choudhury

@dhrubasomchoudhury

Technical Product Owner at NCR VOYIX, reducing EMV certification turnaround from 180+ days to about 60 while maintaining 100% SLA compliance.

India

Message

What I'm looking for

I'm open to remote, hybrid, onsite, and international opportunities.

At NCR VOYIX, I lead a 10-member certification team and coordinate 50+ EMV and acquirer-host certification programmes. I manage delivery backlogs and support Agile, Waterfall, and hybrid delivery while maintaining 100% SLA compliance.

I reduced average certification turnaround from 180+ days to about 60 days through requirement clarification, impediment removal, dependency management, and delivery governance. I also helped enable faster merchant certification and release readiness.

At Cognizant Technology Solutions, supporting Fiserv USA, I coordinated acquirer-processor certification initiatives for merchants, vendors, and payment gateways. I reduced turnaround time from about 120 days to 30 days and mentored more than 20 new team members as a payments-domain SME.

I’ve applied AI tools including GitHub Copilot, Generative AI, and Mural AI to documentation, test-data generation, and collaborative discovery, reducing documentation effort by about 80%. My background also includes payment investigations at Amazon Development Centre India and audit work at O. P. HARLALKA & CO., CHARTERED ACCOUNTANTS.

Experience

Work history, roles, and key accomplishments

Current

Software Quality Engineer II – Technical Product Lead

Current

NCR Voyix

Apr 2025 - Present (1 year 6 months)

Lead a 10-member certification team coordinating 50+ EMV and acquirer-host certification programmes, reducing turnaround time by 67% while maintaining 100% SLA compliance. Manage backlogs, facilitate Scrum ceremonies, and drive AI adoption for documentation and process improvement.

Process Specialist – Project Lead

Cognizant Technology Solutions

Oct 2021 - Apr 2025 (3 years 6 months)

Led 300+ concurrent USA Host acquirer-processor certification initiatives for 50+ merchants, vendors, and payment gateways, reducing certification turnaround time by 75% while maintaining 100% SLA compliance. Translated requirements into delivery scope, coordinated stakeholders, and mentored 20+ new team members.

EMV L3 MSR UAT Regression Testing Host Certification ISO 8583 Rapid Connect Host and Controller ATL105 BUYPASS TransArmor Stakeholder Management Delivery Governance Risk Management Dependency Management Mentorship Process Optimization

Payments Investigator – CS SDS VCS CCU

Amazon Development Centre India Pvt. Ltd.

Jul 2019 - Oct 2021 (2 years 3 months)

Served as a founding member of the pilot SDS VCS CCU team, supporting operational launch and stabilization across five global Amazon marketplaces. Conducted deep-dive payment-fraud investigations, managed tickets, and applied Kaizen and ACES continuous-improvement techniques.

Payment Investigation Fraud Analysis Kaizen ACES Continuous Improvement Ticket Management Stakeholder Follow up Documentation

Trainee Associate

Tata Consultancy Services

Jun 2019 - Jul 2019 (1 month)

Completed the Initial Learning Program and managed database records for US banking, mortgage-lending, and insurance clients.

Database Management Banking Mortgage Insurance

Audit Assistant

O. P. Harlalka & Co., Chartered Accountants

Jun 2017 - Nov 2018 (1 year 5 months)

Executed statutory, internal, and tax audits; managed reconciliations; prepared financial statements; and liaised with clients through final sign-off.

Statutory Audits Internal Audit Tax Audits Reconciliations Financial Statements Client Liaison