Anuj User

Led two cross-functional Agile teams to deliver a global digital KYC platform, improving sprint predictability by 30% and increasing business-aligned feature delivery by 35%. Delivered 50+ change requests with 99% deployment success and zero Sev-1 incidents.

Led QA for the ID South Digital Identity Program, defining enterprise test strategy and E2E automation framework for microservices, achieving over 80% code coverage and reducing regression defects by 35%. Facilitated Agile ceremonies and defect triage, improving QA throughput by 30%.

Led QA Test Strategy for MiFID II Regulatory Reporting for a Tier-1 UK Investment Bank, improving regulatory data accuracy by 30% and reducing reconciliation errors by 40%. Drove defect triage for risk and compliance scenarios, reducing Sev-1/Sev-2 incidents by 45%.

Owned end-to-end Program Test Plan for the RUFUS GTA Asset Servicing platform, achieving less than 5% variance in schedule and effort. Created full Requirements Traceability Matrix and governed program-level QA metrics, reducing post-release defects by 40%.

Led requirements analysis and test data strategy for RXP Payments, achieving 100% requirements coverage and high-quality risk-based test plan. Built and reviewed 200+ QTP automation scripts, improving regression coverage by 45% and reducing test cycle time by 40%.

Led global UAT program for Citi's Client Onboarding platform on AEM, improving testing efficiency by 35% across regions. Partnered with Product and Engineering to close requirements gaps, achieving 100% UAT coverage and reducing rework by 30%.

Led Test Strategy and automation for a national biometric digital identity platform using Rational Robot, achieving 100% requirements coverage and production-ready releases. Owned defect governance for identity authentication workflows, reducing critical issues by 45%.

Led integration test strategy for a large-scale Telecom BSS/OSS Billing Transformation, reducing Sev-1/Sev-2 incidents by 45% and improving release predictability. Built 50+ automation scripts for the VISTA Helplessness Insurance platform.

Led ETL testing using IBM DataStage for UnitedHealth Group and BCBS Insurance, improving data accuracy by 35%. Delivered E2E integration testing for Lloyds TSB Registrar Reengineering Program, reducing interface failures by 40%.

Built and managed 200+ Rational Robot automation scripts, increasing regression coverage by 45% and reducing test cycle time by 40%. Led cross-platform testing of Mobius ViewDirect Repository on HP-UX, Windows, and Sun Solaris.

Led UAT for Citigroup Cash Management platforms (CitiDirect, RBCS, MBBS), automating 30% of total test cases with Rational Robot. Drove defects to closure for stable releases.

Pursued a Master of Business Administration in International Business from Coventry University, London, UK, from 2020 to 2021.

Completed a Bachelor of Commerce with a focus on Accounting and Finance from Delhi University, India, from 1996 to 1999.