Open to opportunities

Dhivyaa Parthiban

@dhivyaaparthiban

Service Desk Analyst and customer-focused support professional combining technical troubleshooting with clear communication to resolve issues.

Malaysia

Message

What I'm looking for

I’m looking for a role where quality support matters. I want to combine technical troubleshooting with clear communication, own ticket progress transparently, and help customers feel understood and confident in the solutions.

I’m a customer-focused professional with experience supporting users through both service desk and customer service roles. In my Service Desk Analyst position, I received and logged support requests, performed initial troubleshooting for desktop applications, operating systems, network connectivity, and hardware, and used ServiceNow (SNOW) to prioritize, assign, and resolve incidents with clear customer updates.

I also bring a strong service background from roles in ticketing and reservations, handling refunds and travel-related inquiries, and from a front office role coordinating across hotel departments to resolve guest issues. Currently, I work as a part-time Executive Health Advisor Coach, focusing on sustainable health transformation through professional outreach, qualifying prospects, and guiding onboarding—supported by awards like Excellence in Customer Service and Best Team Player.

Experience

Work history, roles, and key accomplishments

Current

Executive Health Advisor

Current

Coach PK

Nov 2025 - Present (9 months)

Supporting Coach PK by outreach and lead qualification for a health/energy transformation program, and guiding qualified prospects to strategy calls and onboarding. Maintains professionalism and focuses on sustainable long-term results.

Health Coaching Executive Coaching Outreach Lead Qualification Strategy Call Booking Onboarding Professional communication

Service Desk Analyst

Atos Services (M) Sdn. Bhd.

Feb 2024 - Dec 2024 (10 months)

Handled customer support requests via phone, email, and ticketing, performing initial troubleshooting for desktop applications, operating systems, network connectivity, and hardware. Prioritized and assigned incidents, managed tickets in ServiceNow, and provided timely customer updates.

Customer Support Hardware Support Ticket Management ServiceNow

Customer Service Ticketing

Scicom - Malaysia Airlines

Jul 2022 - Aug 2023 (1 year 1 month)

Processed customer reservations, managed refunds, and resolved travel-related inquiries through ticketing. Supported promotional campaign activities and handled customer complaints to maintain satisfaction and loyalty.

Reservation Management Refund Processing Customer Complaint Resolution Customer Service Ticketing

Virtual Key Account Manager

Collabera - Lazada

Jun 2020 - Jun 2022 (2 years)

Monitored sales performance and contributed to revenue growth by addressing customer inquiries in a service-oriented manner. Developed structured sales strategies and managed customer/seller engagements to maximize customer value.

Sales Performance Management Revenue Growth Support Key Account Management Sales Strategy Product Knowledge

Front Office Assistant

Pearl Point International Hotel

Jun 2018 - Mar 2020 (1 year 9 months)

Provided hotel information including room availability and rates, and coordinated with internal departments to resolve guest issues. Processed guest payments, handled room service requests, and supported smooth operations while ensuring guest privacy.

Coordination Payment Processing Guest Privacy Customer Experience