DHIRAJ SURENDRAN
@dhirajsurendran
I resolve software and SQL issues, improving support operations and minimizing client downtime.
IndiaWhat I'm looking for
At Quickbill Solutions, I manage daily support tickets and calls, resolving software and SQL-related issues while maintaining a 98% customer satisfaction rating.
I install, configure, and troubleshoot software applications and SQL Server environments for 500+ users, including SQL Server 2008, 2017, 2019, and 2022. I provide both remote and on-site support to keep client operations running smoothly.
I've reduced average resolution time by 20% through SQL process optimization and automation. I also automated daily report generation using Task Scheduler and SQL, saving more than four hours each week.
I document troubleshooting steps, create user manuals and SQL guides, coordinate with vendors on licensing and updates, and use SQL for data retrieval, validation, cleaning, and reporting.
Experience
Work history, roles, and key accomplishments
Senior Software Support Engineer
Quickbill Solutions Pvt. Ltd.
Jun 2019 - Present (7 years 3 months)
Managed daily support tickets and calls, resolving software and SQL-related issues with a 98% customer satisfaction rating. Installed, configured, and troubleshooted software applications, including SQL Server 2008, 2017, 2019, and 2022 for over 500+ users.
Education
Degrees, certifications, and relevant coursework
Nettur Technical Training Foundation
Diploma, Computer Engineering
2016 - 2019
Diploma in Computer Engineering from Nettur Technical Training Foundation, Bengaluru, from 2016 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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