Jaydip Dobariya

At GoApptiv, I resolve 23–25 technical support tickets daily through Freshdesk while maintaining 100% SLA compliance. I provide application support backed by MySQL databases and communicate technical issues clearly to engineering and business teams.

I've analyzed support trends, optimized workflows, and implemented best practices that improved operational efficiency by 25%. I also configure business divisions in core systems, generate SQL reports for business decisions, and automate recurring processes to reduce manual effort.

I work closely with development teams to diagnose application errors, report bugs, roll out enhancements, and proactively address issues before escalation. I’ve also supported the day-to-day technical growth and ticket-resolution skills of five junior team members.

Alongside support operations, I plan and execute WebEngage campaigns across push notifications, SMS, WhatsApp, and in-app messaging, achieving 90–95% delivery rates and average CTA rates of 15–17%.