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Dha Nicka

@dhanicka

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Administrative VA and HR support professional at ZN AGENCY who monitored team performance and improved workflows.

Philippines

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At ZN AGENCY, I supervised team members, monitored daily performance and workflow, and conducted quality reviews. I also prepared performance reports and worked with management on process improvements.

At LexarAgency, I managed recruitment from sourcing and screening through interviews and onboarding. I maintained candidate records and supported attendance, payroll-related tracking, and HR administration.

At Influencing Media LLC, I managed day-to-day remote operations and coordinated workflows, reporting, and payroll-related tracking. I also bring experience in customer and technical support, plus training in QuickBooks Online, Xero, and bookkeeping fundamentals.

Experience

Work history, roles, and key accomplishments

Team Leader / Quality Assurance

ZN Agency

Jun 2024 - Jun 2026 (2 years)

Supervised team members, monitored performance and productivity, and conducted quality assurance reviews. Provided coaching, feedback, and handled escalations to improve team performance.

Team Leadership Quality Assurance Performance Monitoring Coaching Reporting Process Improvement KPI Monitoring Escalation Handling

Hiring Manager / Admin

LexarAgency

Jun 2023 - Jun 2024 (1 year)

Managed recruitment and hiring activities from candidate sourcing through onboarding. Screened applicants, conducted interviews, and maintained candidate and employee records.

Recruitment Candidate Sourcing Interviewing Onboarding Employee Records HR Administration Payroll Support Reporting

Operations Manager | HR & Administrative Support

Influencing Media LLC

Jan 2020 - Dec 2023 (3 years 11 months)

Managed day-to-day front-end and back-end operations in a remote environment. Supervised team members, coordinated workflows, and handled escalations and operational issues.

Operations Management Team Leadership Workflow Coordination Performance Monitoring Recruitment Onboarding Reporting Payroll Support Escalation Handling

Quality Assurance / HR

Influencing Media LLC

Jan 2022 - Mar 2023 (1 year 2 months)

Conducted quality checks and reviewed employee performance against company standards. Provided feedback, coaching, and assisted with HR administrative tasks and documentation.

Quality Assurance Performance Reviews Coaching HR Administration Employee Records Attendance Management Payroll Support Reporting

Customer Service Rep

PayPal / VXI PH

Sep 2017 - Apr 2019 (1 year 7 months)

Provided financial and customer support for PayPal-related accounts, payments, and transaction concerns. Investigated discrepancies and resolved issues while maintaining records.

Customer Service Financial Support Payment Processing Transaction Investigation Record keeping Compliance Escalation Handling

Tech Support/CSA

TWC / SXM / Convergys PH

Jun 2016 - Aug 2017 (1 year 2 months)

Provided technical support and troubleshooting for Time Warner Cable and SiriusXM customers. Diagnosed technical, account, and billing issues and documented interactions.

Technical Support Troubleshooting Customer Service Account Management Billing Support Documentation Escalation Handling