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Dhairya Bhadra

@dhairyabhadra

Cyber Security Analyst based out of Halifax, NS

Canada

As a highly skilled and experienced computer science professional, I am passionate about IT operations, cloud and information security and always looking for challenging opportunities that demand the best of my abilities. With a Master's of Applied Computer Science degree and a solid foundation in troubleshooting and technical support, I am a collaborative team member who is excited about learning and working in technology.

Experience

Work history, roles, and key accomplishments

Sutherland Global logoSG
Current

Technical Support Specialist

Jul 2022 - Present (2 years 11 months)

Provided first-line technical support to end-users, addressing hardware and software issues promptly and efficiently.
• Logged, tracked, and prioritized IT support requests using Salesforce ticketing systems.
• Tested new features for the client products and providing reports for the review.
• Collaborated with IT teams to escalate and coordinate the resolution of complex technical issues.

Education

Degrees, certifications, and relevant coursework

Dhairya hasn't added their education

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Dhairya Bhadra - Technical Support Specialist - Sutherland Global | Himalayas