Deya Venugopal
@deyavenugopal
I improve IT processes, coordinate stakeholders, and deliver reliable executive and customer support.
IndiaWhat I'm looking for
I've supported IT initiatives at Orion Innovations by gathering requirements, documenting BRDs and user stories, mapping processes, and coordinating stakeholders, development, and QA teams through UAT and delivery.
At NeST Digital, I manage executive operations while providing Office 365, hardware, software, and remote-connection support. My background also includes customer service, escalation management, airport operations, and technical support for Standard Chartered Bank clients.
Experience
Work history, roles, and key accomplishments
Personal to Executive Director
NeST Digital
Apr 2025 - Present (1 year 6 months)
Manage calendars, coordinate meetings, and organize conferences for the Executive Director. Handle travel logistics, IT support, and stakeholder communication.
Business Analyst
Orion Innovations
Oct 2021 - Jan 2025 (3 years 3 months)
Collaborated with stakeholders to elicit and document business requirements for IT initiatives. Analyzed processes, facilitated communication, and supported UAT and change management.
Customer Services Executive
Qatar Aviation Services
Jul 2008 - Mar 2009 (8 months)
Assisted customers with inquiries, check-in, and boarding operations. Handled gate duties, VIP support, and managed service disruptions.
Customer Support Executive
Scope International
Nov 2006 - Apr 2007 (5 months)
Delivered technical and customer support to clients of Standard Chartered Bank. Investigated and resolved issues, reviewed documentation, and prepared operational reports.
Front Office Executive
The Pioneer Daily
Apr 2005 - Nov 2006 (1 year 7 months)
Attended to customer inquiries and feedback. Managed front office operations, maintained post registers, updated staff database, and supported marketing and editorial tasks.
Education
Degrees, certifications, and relevant coursework
Sikkim Manipal University
Master of Business Administration, Human Resources
Master's in Business Administration with a focus on Human Resources.
CMS College of Science and Commerce
Bachelor of Business Management, Business Management
Bachelor's in Business Management from CMS College of Science and Commerce, Coimbatore.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Deya?
You can contact Deya and 90k+ other talented remote workers on Himalayas.
Message DeyaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
