At Port Authority of NY & NJ, I resolve enterprise support tickets and maintain 95%+ SLA compliance. I also deploy, image, and configure 300+ laptops and desktops annually.
My troubleshooting and root-cause analysis reduced end-user downtime by 30%. I support endpoint deployments, desk moves, and hardware rollouts for geographically distributed users.
At NYC College of Technology, I provided daily technical support for faculty, staff, and students. I deployed and maintained endpoints and administered Active Directory accounts and permissions.
I led the migration of 600+ workstations from Windows 7 to Windows 10 with zero data-loss incidents. My work also reduced onsite support demand by 25% through remote troubleshooting.
