Khalil Saahir
@khalilsaahir
Highly skilled IT professional with over 10 years of experience.
United StatesWhat I'm looking for
I am a highly skilled IT professional with over 10 years of experience in providing technical end-user support, device management, and application packaging. My proficiency in managing and supporting endpoints using Microsoft Intune and SCCM, along with a strong understanding of Windows operating systems, including Windows 11, allows me to deliver exceptional service. I pride myself on my problem-solving abilities and customer service skills, ensuring that I address user issues efficiently through various support channels.
Throughout my career, I have held various roles, including System Support Analyst at PSEG Long Island, where I provided technical support to end-users and managed endpoints. My experience also includes roles as a Deskside Support Engineer and Help Desk Engineer, where I honed my skills in troubleshooting hardware, software, and network issues. I am dedicated to maintaining accurate records of incidents and resolutions, ensuring timely follow-ups and a high level of user satisfaction.
Experience
Work history, roles, and key accomplishments
System Support Analyst
PSEG Long Island
Jan 2019 - Present (6 years 6 months)
Provided technical support to end-users via telephone, email, and web chat for hardware, software, and network issues. Managed and supported endpoints using Microsoft Intune and SCCM, including software updates, patches, and OS deployments.
Deskside Support Engineer
Wolters Kluwer
Nov 2016 - Present (8 years 8 months)
Packaged and deployed applications using SCCM and Intune, ensuring compatibility with existing systems. Provided end-user support, including equipment setup, software installation, and troubleshooting.
Help Desk Engineer
Metropolitan Jewish Hospital System
Oct 2013 - Present (11 years 9 months)
Acted as the first responder to support requests, providing timely troubleshooting for LAN, wireless networking, and software issues. Managed and maintained user accounts and permissions, resolving connectivity and configuration issues.
Desktop Technician
Bank of America
Apr 2013 - Present (12 years 3 months)
Managed server hardware repairs and utilized SMtools for application deployment. Configured VPNs for remote users and resolved network-related conflicts, ensuring seamless connectivity.
Technical Support Representative
Cablevision
Jul 2011 - Present (14 years)
Delivered Level 2 Technical Support, resolving customer complaints related to billing, service, and equipment issues. Diagnosed and troubleshot hardware problems with modems, routers, and other devices, ensuring customer satisfaction.
Systems Administrator
Safe Space
Feb 2009 - Present (16 years 5 months)
Managed user security accounts on Windows NT/2003 Server, handling setup, maintenance, and troubleshooting. Resolved network connectivity and desktop configuration issues, maintaining high system availability.
Education
Degrees, certifications, and relevant coursework
College of Engineering & Information Sciences
Degree Program, Electronics and Computer Technology
Completed a comprehensive degree program focusing on electronics and computer technology, gaining foundational knowledge in the field.
NPOWER
Program, Technology Service Corps
Participated in the Technology Service Corps Program, acquiring practical skills and knowledge in technology services.
Thomas Edison Vocational/Technical High School
Regents High School Diploma, General Studies
Obtained a Regents High School Diploma, completing the required curriculum for high school graduation.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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