Dev User
@devuser6
I implement AI chat/voice automations and WhatsApp bots, turning requirements into live B2B workflows.
IndiaWhat I'm looking for
I’m an AI automation and technical implementation specialist focused on deploying WhatsApp Business chatbots, AI chat/voice agents, and B2B workflow automations. I translate client requirements into practical automation flows that connect the right messaging, data-capture, and back-end systems.
At Joyz AI (Partnered with AiSensy), I implemented WhatsApp Business chatbot and AI agent deployments for 50+ B2B clients. I handled Meta onboarding, BSP coordination, chatbot setup, testing, go-live support, and issue triage—while configuring agent workflows for FAQs, lead qualification, re-engagement, and customer follow-ups.
I build end-to-end integrations using REST APIs, webhooks, and JSON payloads, including field mapping and API testing. I also manage CRM/Google Sheets/Razorpay handoffs, and I troubleshoot WhatsApp Business, Meta/BSP, template/configuration, message delivery, API/webhook, CRM updates, and payment workflow issues.
Before that, I strengthened my operations mindset through customer care roles, handling escalations and maintaining accurate CRM documentation. I’m especially careful about documentation and SOP notes—capturing reusable workarounds and handoff details so go-lives stay smooth and repeat escalations reduce over time.
Experience
Work history, roles, and key accomplishments
AI Automation Implementation
Joyz AI
Nov 2025 - Jul 2026 (8 months)
Implemented WhatsApp Business chatbot and AI agent deployments for 50+ B2B clients, covering Meta onboarding, BSP coordination, testing, and go-live support. Built AI chat and voice agent workflows and integrated Google Sheets, Razorpay, CRMs, and custom REST API/webhook flows with JSON field mapping and troubleshooting.
Customer Care Executive
iEnergizer
Dec 2024 - Aug 2025 (8 months)
Handled escalations for a U.S. fintech process involving transaction failures, payment issues, account discrepancies, and timeout scenarios. Diagnosed recurring issue patterns, maintained case records, and escalated technical/payment cases to L2 and operations teams within SLA-driven support processes.
Managed international customer interactions across chat, email, and voice channels while maintaining CRM documentation, process accuracy, and communication quality. Identified recurring customer friction points and supported SOP/documentation improvements in high-volume support operations.
Education
Degrees, certifications, and relevant coursework
Chandigarh University
Bachelor of Engineering, Computer Science and Engineering
B.E. in Computer Science and Engineering from Chandigarh University. Completed Python certifications.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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