Aman Katiyar
@amankatiyar
I build AI automations that improve customer support operations and team productivity.
IndiaWhat I'm looking for
At Ultrahuman, I manage technical customer escalations while maintaining approximately 90–95% CSAT, and I build automation systems that improve operations communication and case management.
I've created Google Sheets and Apps Script workflows for automated customer follow-ups, Jira-style Slack escalation dashboards, and a WhatsApp–Slack bridge that turns partner messages into structured threads. Previously at Atlys and Mebigo Labs (Kuku FM), I improved post-sales support, reporting, SOPs, and cross-team visibility.
I also build AI agents using ChatGPT, OpenAI APIs, and Retell AI—from email agents that categorize and support responses to voice bots that collect customer feedback.
Experience
Work history, roles, and key accomplishments
Managed daily customer cases, including technical issues and complex escalations, with approximately 90–95% CSAT. Collaborated with engineering, operations, and logistics teams to resolve recurring product and customer issues.
Education
Degrees, certifications, and relevant coursework
IIT Patna
Master of Business Administration, Business Administration
2024 - 2026
Pursuing an MBA at IIT Patna from 2024 to 2026.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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