Dev Rout
@devrout
I manage high-volume customer accounts, driving retention, satisfaction, and timely issue resolution.
IndiaWhat I'm looking for
At Cliniceo, I manage 150+ active client accounts while maintaining a 0% client dropout rate, 95%+ customer satisfaction, and 100% monthly resolution targets.
I work across teams to resolve issues quickly, maintain response-time performance, and guide team members toward goal-oriented outcomes. Previously at ITG Telematics, I managed client onboarding, relationships, follow-ups, and internal coordination for issue resolution.
My customer service experience at Jindal X strengthened my ability to handle multi-channel queries, deliver timely resolutions, and uphold service quality.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Cliniceo
Mar 2025 - Present (1 year 6 months)
Managing 150+ active client accounts ensuring high retention and engagement. Achieved 0% client dropout rate and maintained 95%+ customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Fairfield Institute of Management & Technology
Bachelor of Business Administration, Business Administration
2021 - 2024
Bachelor of Business Administration degree from Fairfield Institute of Management & Technology from 2021 to 2024.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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