I've delivered remote and on-site IT support at MSP Corp, resolving hardware, software, peripheral, and network issues across multiple client environments while maintaining ticket documentation and SLA compliance.
I administer Microsoft 365 and Active Directory accounts, including password resets, email setup, user permissions, and workstation troubleshooting. My background also includes hands-on computer and electronics repair at Forest City Surplus, plus customer-facing technical support for mobility, internet, and TV services at Get Connected Telecom.
