Devbrat Goswami
@devbratgoswami
I resolve SaaS support issues across e-commerce platforms, Android apps, and client operations.
IndiaWhat I'm looking for
At Threecolts India, I supported e-commerce SaaS sellers with Shopify and Etsy integrations, product syncing, backend issues, and technical escalations for US-based clients. I managed tickets in Zoho CRM and Jira while coordinating with internal teams across US time zone shifts.
Previously at EduGorilla, I delivered product training before moving into Android support, where I managed 200+ Google Play Consoles and published 3,000+ Android applications with zero rejections or suspensions. I also bring customer escalation experience from Niftel Communications, supporting Swiggy customers, restaurants, and delivery partners while tracking service metrics.
Experience
Work history, roles, and key accomplishments
Technical Support / SAAS Support
Threecolts India Pvt. Ltd.
Aug 2025 - Nov 2025 (3 months)
Provided technical support for e-commerce SaaS products, assisting sellers with Shopify and Etsy integrations, product syncing, and backend issues. Managed tickets using Zoho CRM and Jira, ensuring timely resolutions and clear communication with US-based clients.
Technical Support / SAAS Support
EduGorilla Community Pvt. Ltd.
Nov 2023 - Jan 2025 (1 year 2 months)
Initially served as a Product Trainer, delivering onboarding, product demonstrations, and training sessions to clients. Moved to the Android Support Team to handle app troubleshooting, bug reporting, and coordination with developers.
Customer Support Executive
Niftel Communications
Feb 2023 - Jul 2023 (5 months)
Worked as a Customer Support Associate and Swiggy Resolution Expert, handling escalations and order-related issues. Managed multiple queries simultaneously while coordinating with customers, restaurants, and delivery partners to provide accurate information and timely updates.
Education
Degrees, certifications, and relevant coursework
Integral University
Bachelor of Computer Applications, Computer Applications
2022 - 2025
Grade: 7.8 CGPA
Pursued a Bachelor of Computer Applications with coursework in Data Structures and Algorithms and Project Management, achieving a 7.8 CGPA.
Saraswati Vidya Mandir Senior Secondary School
High School Diploma, General Studies
2019 - 2022
Grade: 85% (High School), 81% (Intermediate)
Completed Intermediate and High Schooling with 85% in High School and 81% in Intermediate.
Availability
Location
IndiaAuthorized to work in
Job categories
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