Devbrat Goswami
@devbratgoswami1
I resolve SaaS, e-commerce, and technical support issues for US-based clients.
IndiaWhat I'm looking for
I've supported US-based clients across SaaS, e-commerce, healthcare, and delivery platforms, resolving technical issues, escalations, and account concerns through chat, ticketing, and CRM tools.
At EduGorilla, I managed 200+ Google Play Consoles and published 3,000+ Android applications with zero rejections or suspensions. I've also supported Shopify and Etsy integrations at Threecolts and guided affected DentaQuest customers through Kroll identity-monitoring enrollment following a data breach.
Experience
Work history, roles, and key accomplishments
Identity Theft & Data Breach Support Associate
Etech Global Services
Jul 2026 - Aug 2026 (1 month)
Provided contractual support for DentaQuest following a cybersecurity data breach, assisting affected individuals with enrollment in Kroll's identity monitoring services. Guided customers through registration, verified personal information, and coordinated with internal teams to ensure timely activation of monitoring services.
Education
Degrees, certifications, and relevant coursework
Integral University
Bachelor of Computer Applications, Computer Applications
2022 - 2025
Grade: 7.8 CGPA
Pursued Bachelor of Computer Applications with coursework in Data Structures and Algorithms and Project Management. Achieved a CGPA of 7.8.
Saraswati Vidya Mandir Sr. Secondary School
High School Diploma, General Studies
2019 - 2022
Grade: 85% (High School), 81% (Intermediate)
Completed Intermediate and High School education with 85% in High School and 81% in Intermediate.
Availability
Location
IndiaAuthorized to work in
Job categories
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