Destiny Wylie

Responded to multiple calls for service, delivered victim-centered customer service, taught training classes, joined the Community Service Special Unit, and recorded/analyzed crime data to support prevention efforts.

Reviewed payer non-payment workflows, created standard operating procedures and training guides for clearinghouse rejections and denials, and recommended process changes to improve claim resolution and reimbursement.

Completed police academy training, de-escalated high-intensity incidents to prevent harm, supported peaceful public gatherings during 2019 events, handled victim calls, and prepared investigative reports.

Handled baggage logistics including loading/unloading, intake and processing of pilferage/damage/missing claims, coordinated interstate deliveries, and communicated arrival information to customers.

Managed denied claims follow-up, researched claim issues and patient complaints, submitted corrected claims, and worked with payers to secure reprocessing and payment.

Led Clery presentations for campus audiences, recorded and published criminal activity, reviewed investigations for database entry, and helped implement a Citizens Academy program.

Activities and societies: Member of Student Athlete Advisory Committee; Secretary of the Justice Studies Club; Cheerleader; Member of the Political Action Committee

Completed a Bachelor of Arts in Justice Studies with concentrations in Criminology and Forensic Studies and participated in multiple campus organizations and athletics support roles.