Destiny Ussery

As a Customer Service Representative at Duke Energy, I was accountable for customer satisfaction, quality, and productivity. I consulted with customers on billing inquiries, service orders, and various needs to ensure excellent service.

As a Call Representative at Concentrix, I provided exceptional service by supporting customers with sales quoting information, email correspondence, data entry, and analysis, ensuring client satisfaction.

As a Cap 2 Associate at Walmart, I ensured customers could find items on their shopping list while maintaining a safe and clean environment, including moving inventory and unloading trucks.

As a Crew Member at Taco Bell, I greeted guests, took orders, prepared food, maintained cleanliness, and operated the drive-thru, ensuring a positive customer experience.

Pursuing an Associate’s Degree in Mortuary Science, focusing on the principles and practices of funeral service.

Completed high school education with a focus on foundational academic skills.