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Michael Harrison

@michaelharrison2

Client Services Manager at GES managing $2M+ in annual event budgets and improving event operations.

At Global Experience Specialists (GES), I manage strategic operations and client engagement for conferences, exhibitions, and corporate events. I manage $2M+ in annual client budgets and use operational and financial data to identify efficiencies and improve service delivery.

At Le Méridien, I generated $3.6M+ in annual revenue while exceeding sales goals by 20–30%. Earlier, at The Westin Peachtree Plaza, I led event operations and managed a team of 12, improving client satisfaction scores by 50% through workflow and process improvements.

Experience

Work history, roles, and key accomplishments

Current

Client Services Manager

Current

Global Experience Specialists (GES)

Jan 2021 - Present (5 years 10 months)

Managed strategic event operations and client engagement for large-scale national conferences, exhibitions, and corporate events. Served as primary escalation point for clients, exhibitors, vendors, and internal stakeholders, and managed $2M+ in annual client budgets.

Event Operations Management

Customer Relationship Management Salesforce KPI Reporting Data Analysis Budget Management Cross functional Leadership Vendor Management Process Improvement Executive Presentation

Corporate Sales Manager

Le Méridien

Jan 2019 - Dec 2020 (1 year 11 months)

Generated $3.6M+ in annual revenue while exceeding sales goals by 20–30%. Developed strategic account plans and managed contract negotiations, pricing strategy, and client communications for meetings and events.

Sales Strategic Planning Salesforce Contract Negotiation Customer Relationship Management Data Analysis Upselling Pipeline Management

Event Services Supervisor

The Westin Peachtree Plaza

Jan 2016 - Dec 2019 (3 years 11 months)

Led operations and execution for high-volume meetings, conferences, and large-scale corporate events. Managed and developed a team of 12 employees and improved client satisfaction scores by 50% through workflow enhancements.

Event Operations Team Leadership Vendor Management Customer Satisfaction Process Improvement Project Management Scheduling Coaching