Desjia Roby-Burnett

I've supported patient access and hospital operations at Riverside Medical Center, Prime Medical Group, and the State of Illinois' Shapiro Developmental Center. My work includes registering emergency and outpatient patients, verifying insurance eligibility and benefits, obtaining prior authorizations, scheduling appointments, and maintaining accurate EMR/EHR documentation.

I bring more than six years of experience managing high-volume calls, confidential records, provider communication, and fast-paced administrative priorities while protecting patient information under HIPAA requirements.