Desiré Ntlebi
@desirntlebi
Customer service ambassador with strong communication, teamwork and community-focused problem solving.
What I'm looking for
I am a dedicated customer service ambassador with hands-on experience across retail, administration and education support roles. I consistently prioritize assisting customers and supporting colleagues to achieve outcomes, and I am willing to relocate to meet organizational needs.
My background includes roles as a store ambassador, customer service assistant, admin support and education assistant, where I developed strong communication, time management and classroom support skills. I have practical experience with courier services, event support and school transport coordination.
I hold a Basic Diploma in Sports Science and professional development credentials including a World Rugby Level 2 Coaching Certificate and SACAP Growth Mindset training. I am comfortable using Microsoft Office and Canva and have familiarity with DHL and courier operations.
I bring a service-oriented mindset, adaptability, and a collaborative approach to teams. I seek opportunities where I can apply my customer-facing strengths, support operational needs, and continue learning in community-focused environments.
Experience
Work history, roles, and key accomplishments
Customer Service Ambassador
PostNet Fochville
Jan 2019 - Present (6 years 10 months)
Provided customer service and in-store support, assisting customers with needs and services while maintaining store operations and improving customer satisfaction.
Education Assistant
Laerskool Fochville
Jan 2023 - Jan 2024 (1 year)
Supported educators with classroom activities, assisted students with assignments, and provided individualized attention to improve student learning outcomes.
Customer Service Assistant
Jetline Print on Demand
Apr 2019 - Oct 2019 (6 months)
Handled customer inquiries and assisted with order processing for print-on-demand services to ensure timely fulfillment and client satisfaction.
Temporary Admin Assistant
Sparta Baby Beef Co.
Aug 2018 - Sep 2018 (1 month)
Performed administrative duties including filing and office support to maintain organized records and support daily business operations.
Event/Catering Assistant
Impala Hotel Potchefstroom
Feb 2017 - Feb 2018 (1 year)
Supported catering and event teams with setup, service, and logistics to deliver successful events and positive guest experiences.
Education
Degrees, certifications, and relevant coursework
Laerskool Fochville
Education Assistant (NQF 4 - Marketing), Education Support
Worked as an Education Assistant providing classroom support and student assistance.
North-West University
Basic Diploma in Sports Science, Sports Science
Completed a Basic Diploma in Sports Science and coursework in communication and digital tools.
Hoërskool Fochville
National Senior Certificate, General/Secondary Education
Completed NSC (National Senior Certificate) at Hoërskool Fochville.
Availability
Location
Authorized to work in
Job categories
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